Delete account and data

Last updated: October 20, 2026

You can ask us to delete your DeskOnTime account at any time.

How to ask

1. Email soporte@deskontime.com from the address you sign in to DeskOnTime with, with the subject "Delete my account".
2. Include your organization's name. You can tell us why if you like (optional).
3. We will confirm the request is yours and delete the account within 30 days at most. We will email you when it's done.

You can also ask your organization's administrator to remove your access: that takes effect immediately.

What is deleted

• Your account: name, email, password, language and preferences.
• Your access to organizations and work groups, your open sessions and the phones registered for notifications.
• Your notifications.

On your phone, signing out or uninstalling the app removes the data stored on it. Accounts saved for quick sign-in can be removed from the sign-in screen.

What is kept

The cases, documents and notes you recorded belong to your organization and are part of its professional records, so they stay under its control. The case history keeps your name as the author of the changes you made. If you are a person recorded in a case and want to exercise your rights over that data, write to us and we will help you direct your request to the organization responsible.

Deleting a whole organization

The organization's founder can ask for the organization and all its data to be deleted by writing to the same address. First we will arrange to hand over a copy of its cases and documents, if needed.