Support
Last updated: October 20, 2026
Write to us at soporte@deskontime.com. We answer on business days, in English or Spanish.
To help you faster, tell us:
- Your name, the email you sign in with and your organization's name.
- Whether you use the web or the app (iPhone or Android) and the app version (shown at the bottom of the More tab).
- What you were trying to do, what happened and, if possible, a screenshot. Never send passwords.
Want DeskOnTime for your notary office or law firm? Write to the same address and we will set up a demo.
Frequently asked questions
How do I get an account?
Your organization's administrator invites you from DeskOnTime. You get an email with a link to create your password. Then you sign in with that email on the web or in the app.
I forgot my password
On the sign-in screen tap Forgot your password?. We will email you a code to create a new one.
I don't get notifications on my phone
Check that DeskOnTime notifications are allowed in your phone settings and turned on in More → My profile → Notifications. When you sign out, the phone stops receiving notifications.
How do I change the language?
In the app, More → My profile → Language. That language is also used for email and phone notifications.
Can I sign in with Face ID or fingerprint?
Yes. After signing in with your password, the app offers to turn on quick sign-in. You can also turn it on or off in My profile.
I can't see an option, or I get "You don't have permission"
What you see depends on the role your organization gave you. Ask its administrator for the permission you need.